March 30, 2017

FAQ

FullSizeRender FAQ

Best Mariachi Band in Chula Vista FAQ:

Mariachi-7 FAQ

How much do you charge per hour?

Our price per hour depends on the location of your event and the amount of hours that we perform. Please call for more details.

Do you have a minimum amount of hours?

Yes, we have a two hour minimum for all events in order to receive our discounted rate. However, we do understand that not everybody needs two hours, so we have special rates for one hour events as well.

Do you charge for transportation?

If your event is in the local Sacramento areas we don’t charge for transportation. You might incur an additional (non-hourly) transportation fee based on the mileage traveled. Please call or text and ask.

Do you require a deposit?

Yes. All customers are required to give us a deposit and is not refundable after 24 hours. unless we are performing for a government institution such as a school. If this is the case please call us for more information.

How much deposit do you require? 

Depends on the amount of hours hired.

How do I pay you the deposit? 

You can either mail us a check, meet with us in person or pay us online.

Do you refund deposits?

The only way and reason you would get a refund is if we did not show up (never happened) Refunds are not applicable or refundable for these reasons:

  • Did not like the mariachi
  • Mariachi was late
  • Got more musicians then you asked
  • Not having the exact musicians in the videos or photos
  • Breach any verbal or written contracts
  • Decided you didn’t want the amount of hours requested last minute
  • Due to “thinking” breaks are to long
  • Any unfortunate incident with clients and musicians
  • After 24 hours deposit was received
  • Saying “We never received a package through paypal.com”
  • All bookings and reservations are final and non refundable after 48 hours

I don’t want to pay a deposit because i don’t trust the internet is the Mariachi still willing to come to my event?

If a deposit is not placed and processed, Mariachi Los Charros are not obligated to your event. If a agreement was made and a deposit was not made it does not guarantee a performance from Mariachi Los Charros. If another client hires Mariachi Los Charros through a formal deposit and contract we will fulfill our agreement to that event as a priority.

Do you take credit cards? 

Yes, we do. You can pay us securely through Square with either a credit card, or a debit card.

How long in advanced do I have to book you? 

Depending on the date of your event is, we might be booked as far as a year in advance during the premium summer months. What we always recommend is at least one month in advance, for the summer months, but call us, we might be available.

How many musicians are in the group?

For most residential events we usually perform with six, but we can perform with a group as big as twelve musicians. The size of the group would depend on the type of event that you have, the size of the venue, and your budget.

Can you play at churches?

Yes we can. We can play the mass for weddings, quinceañeras, and funeral masses. We recommend that you talk to your priest beforehand to make sure that Mariachi music is allowed in the church.

I’m nowhere near close to San Diego can you come and perform?

Yes, we can. But transportation and lodging would have to be paid for by the client where applicable and the price per hour and minimum amount of hours would vary depending the location.

I want to hire you. Now what do I do?

All you have to do to book the Best Mariachi Band in Chula Vista is call us or text us (easier way to get a hold of us) at 760-895-9603 or email us at mariachiloscharros1@gmail.com. We need your Name, Address, date and time of your event, the address of the event, and your email. After that, we email you, or mail you the contract, and after you verify that the information is correct, you will deposit through our website, and the rest is paid on the day of the event.

Do you accept checks or credit cards for the remaining balance? 

Yes we do. We accept corporate checks, but not personal checks for the balance. For private events we require that the balance is paid in cash or paid in check at least two weeks before we perform.

Which songs do you know, can you give me a list of songs?

The Best Mariachi Band in Chula Vista repertoire numbers is in the hundreds, so we don’t have a specific list. Call or the text the Best Mariachi Band in Chula Vista if you have specific request of which songs you want, and if we don’t know them, we will try to learn them by your event date provided that we have enough time.

Will you be there on time?

Yes, we book all of our events with enough time in between them to allow for any contingencies. That being said, there might be a rare occurrence where weather or traffic delay us, and those are unfortunately out of our control the time will be replaced. If you live in place that does not appear in google maps, we require that you give us directions. We also require an emergency contact number in case we have an emergency and are running late.

I decided I don’t want music in my event anymore. Will I get my deposit back?

Unfortunately, we cannot provide a refund for the deposit in the case of a client cancellation. If you have an emergency, and have to change your event date, we will credit you with some or all of the deposit towards the new date. Please call for more info.

What happens if you cancel or don’t show up at my event? 

The Best Mariachi Band in Chula Vista has never canceled or not shown up to an event, but in the case of an emergency where we become unable to perform, we will try to find you another group and we would refund your deposit.